COVID-19 Announcement (5/21/20)
We're extremely excited to announce, following a 6-week unplanned sabbatical, Frontrunners in Brentwood will be re-opening on Monday May 25th.
Of course, it will only be for curbside delivery, but nonetheless we’re still extremely excited to move into the next stage. The brand new Frontrunnersla.com site will allow you to view the products you're used to seeing in-store and will facilitate the curb-side pickup process. Simply purchase your desired products and select curb-side pickup as the Delivery Method. We'll immediately confirm the item is on hand and quickly follow up via email, confirming the purchase is ready for pickup.
Please pull up in front of the store (the parking lot) not on San Vicente Blvd. Then give us a call at (310) 207-0216 and we’ll deliver your order to the car. If possible, please pop the automatic trunk and do not get out of the car for a touchless purchase. Although, we do promise to give an Air High 5 or at least an appropriate wave.
In addition, we’re planning on opening for in-store shopping as soon as the LA County Heath Department deems it appropriate. While much of the store’s functions/customer service will be the same as Pre-Covid, there will be some changes. Our absolute focus will be keeping our trusted and valuable Team along with you, safe and comfortable.
Official policy will be announced before the opening date, but a few topics are listed here. First and foremost, we promise not to come to work when feeling ill, please respect us the way we do you, and stay home if feeling ill. Our hours will adjust slightly in order to properly clean the store every evening, that includes a deep clean of dressing rooms and common areas. We’ll all be wearing masks and politely ask you to do the same. We will not be physically help slide a shoe on your foot. But will have sanitized shoe horns for use. Normally we’re very proud to showcase all the great fabrics in the store, but please limit the amount of touching to products you are very interested in. There will also be quarantine time for any apparel/footwear that's tried on and not purchased. These changes to policy and procedure are obviously designed to reduce any chances of contracting Covid-19. But they're also in place to ensure you, that Frontrunners is a safe place to shop, and that we're doing everything possible to be a respectful member of our great community.
There's no doubt these changes will feel awkward and strange for a little while. But we promise to stay positive, friendly and as always stay completely focused on providing World Class customer service to the next person who walks thru the door.
Any questions, call (310) 207-0216 or email firstname.lastname@example.org
Your Frontrunners Team